Task Management

Tickets and tasks with severity, status workflows, board or table views, comment history, scheduling queues and knowledge-base linking.

What task management does in ThothOS

Task management is the queue: customer tickets and internal work in the same place, because in most businesses they are done by the same people and compete for the same hours.

What you can do

Track tasks and tickets with severity levels you define, so urgent means what your business means by it.
Run a status workflow with statuses and sub-statuses, so "in progress" can be specific.
Work in a board or a table, whichever suits the day.
Organise by topic, so recurring categories of work are visible as categories.
Keep comments with history, so the record of what was tried survives the person who tried it.
Use scheduling queues to place work in time rather than only in a list.
Link knowledge-base articles to a task, so a known problem carries its known answer.

How it fits the rest of the platform

Tickets raised by customers in their portal land here. Tasks created by an automation land here. Employees see their own assigned tasks in their portal, while the company workspace holds the whole queue. Linking to the knowledge base is what stops the same investigation being repeated by the next person.

Getting started

Create an account at /setup and describe the work that comes in and how you triage it. Severity levels and statuses are yours to define, so bring the vocabulary your team already uses rather than adopting ours.

Good to know

Because customer tickets and internal tasks share one workspace, a customer-visible ticket and the internal work behind it can be related without the customer seeing your working notes.

Still need a person?

If this page did not answer your question, contact the ThothOS team and quote the answer version below — it tells us exactly which wording you read.

Task Management · answer version 2026-09-02

Task Management

Tickets and tasks with severity, status workflows, board or table views, comment history, scheduling queues and knowledge-base linking.

What task management does in ThothOS

Task management is the queue: customer tickets and internal work in the same place, because in most businesses they are done by the same people and compete for the same hours.

What you can do

Track tasks and tickets with severity levels you define, so urgent means what your business means by it.
Run a status workflow with statuses and sub-statuses, so "in progress" can be specific.
Work in a board or a table, whichever suits the day.
Organise by topic, so recurring categories of work are visible as categories.
Keep comments with history, so the record of what was tried survives the person who tried it.
Use scheduling queues to place work in time rather than only in a list.
Link knowledge-base articles to a task, so a known problem carries its known answer.

How it fits the rest of the platform

Getting started

Good to know

Because customer tickets and internal tasks share one workspace, a customer-visible ticket and the internal work behind it can be related without the customer seeing your working notes.

Still need a person?

If this page did not answer your question, contact the ThothOS team and quote the answer version below — it tells us exactly which wording you read.

Task Management · answer version 2026-09-02

Task Management

What task management does in ThothOS

What you can do

How it fits the rest of the platform

Getting started

Good to know

Still need a person?

Other help topics

Task Management

What task management does in ThothOS

What you can do

How it fits the rest of the platform

Getting started

Good to know

Still need a person?

Other help topics