Loading…
Effective date: September 15, 2026
These Terms govern your company’s access to and use of the ThothOS platform (the “Service”). By creating an account or using the Service, you agree to them. “You” means the company that subscribes; you are responsible for the users you add, including your own employees and your own customers.
ThothOS provides multi-tenant business management software to client companies — CRM, accounting and invoicing, inventory, tasks, scheduling, contracts, a knowledge base, sales and marketing tools, customer and employee portals, and an AI builder that extends your workspace from a description of what you need. Each company operates within its own isolated tenant.
The Service is currently offered to businesses located in the United States. We do not sell to consumers, and we do not currently offer the Service outside the United States.
You are responsible for your account, for the accuracy of your registration details, for safeguarding credentials, and for all activity under your account. Permitted and prohibited use is set out in our Acceptable Use Policy, which forms part of these Terms — it is generated from the lawful-use guard the platform actually enforces, so what it prohibits is what the software refuses.
ThothOS is sold as one plan at $20 per seat per month, with every workspace and every capability included — there is no higher tier to buy. Plans and current figures are described on our pricing page.
Infrastructure you use — AI, database storage, file storage, and hosting — is billed at our provider cost plus 15%. Every seat you pay for carries $7 of usage credit, pooled across your whole company; you are only invoiced for what your company uses beyond that pool.
Subscriptions are billed monthly in advance and renew automatically until cancelled. Fees are stated in US dollars and exclusive of taxes. We do not currently collect sales tax on your ThothOS subscription. If a taxing authority later determines that tax applies, we will add it to future invoices and tell you before we do. Tax on the sales your own business makes through the Service is yours to configure and remit; the Service provides tax settings for that purpose.
Subscriptions are billed in advance and can be cancelled at any time from the Billing tab in your dashboard, which stops all future renewals. Refund eligibility and timing are described in our Refund Policy. See our Refund Policy.
Billing for your ThothOS subscription is handled by Stripe. We do not store raw payment card numbers; card data is collected and processed by Stripe.
Payment processing for the sales you make to your own customers is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the "Stripe Services Agreement"). By using the Service to process payments, you agree to be bound by the Stripe Services Agreement, as it may be modified by Stripe from time to time. As a condition of our enabling payment processing through Stripe, you agree to provide us accurate and complete information about you and your business, and you authorize us to share it and transaction information related to your use of the payment-processing services provided by Stripe. ThothOS accounts are Stripe Standard connected accounts: you contract directly with Stripe, you have your own Stripe dashboard, and you are responsible for your own disputes, refunds, and identity verification. When you close your ThothOS account, we delete the Stripe customer records we created on our own Stripe account for billing you, and we revoke our access to your connected Stripe account so we can no longer act on it. The customers, subscriptions, prices and payment records inside your own Stripe account are yours: they remain in that account, which you continue to control directly with Stripe after our access ends.
As between you and us, you retain all rights to the data you and your users submit (“Customer Data”). For the personal data of your employees, contacts, and your own customers, you are the data controller and we are the data processor. Our handling of personal data is described in our Privacy Policy and our Data Processing Agreement, which is incorporated into these Terms. You are responsible for having a lawful basis to collect the personal data you place in the Service and for giving your own users the notices the law requires.
ThothOS does not use Customer Data to train, fine-tune, or otherwise improve any machine-learning or AI model. AI features are powered by third-party model providers acting as sub-processors under agreements that prohibit training on data submitted through their API; prompts and generated outputs are processed transiently to serve your request and are not retained for model training. See our DPA for the full clause.
The Service integrates third-party providers for payments, email, SMS, shipping, AI, and storage. The current list, what each one processes, and the notice we give before adding a new one are published on our Sub-processor page.
We and our licensors own the Service, including its software, design, and content, excluding your Customer Data. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Anything you build in your workspace using the AI builder — the workspaces, records, layouts, and configuration it produces — is part of your Customer Data and your configuration, and you keep it on export.
We aim to respond to support requests within 2 business days (Monday through Friday), and to requests marked urgent within 4 hours.
We do not offer an uptime commitment or service credits. Our support commitment, how it is measured, and what is excluded are published on our Service Level page. We aim for a reliable Service, but availability is not warranted — see section 9.
The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory — including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement — to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your requirements.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data. Our total aggregate liability arising out of or relating to these Terms is limited to the total fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim. These limits do not apply to your obligation to pay fees, to either party’s indemnification obligations, or to liability that cannot be limited by law.
You will defend and indemnify us against third-party claims arising from your Customer Data or your use of the Service in breach of these Terms. We will defend and indemnify you against third-party claims that the Service, used as permitted here, infringes that third party’s intellectual-property rights. Each party’s obligation is conditioned on prompt notice, sole control of the defense, and reasonable cooperation.
You may cancel at any time from the Billing tab in your dashboard. We may suspend or terminate access for material breach of these Terms, or for use prohibited by our Acceptable Use Policy. After cancellation your data remains available for export, and your account remains restorable by resubscribing, for 30 days; after that window it is permanently deleted through a dependency-ordered cascade across our data stores, as described in the Privacy Policy. Export is self-service and stays available for the whole window — you do not need to ask us to unlock it.
We may update these Terms. For a material change we will notify the billing contact on your account before it takes effect, and continued use after that date is acceptance. If you do not accept a material change, you may cancel before it takes effect and receive a pro-rata refund of prepaid fees for the unused term.
These Terms are governed by the laws of the State of Illinois, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Illinois have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and both parties consent to that jurisdiction and venue.
Questions about these Terms reach us at the address published on our Privacy Policy.