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ThothOS does not currently offer a contractual uptime SLA. We operate the production application on a best-effort basis and publish live status on our status page.
While in early availability, ThothOS does not commit to a specific monthly uptime percentage. We monitor availability every 15 minutes and aim for high reliability, but do not offer a contractual guarantee at this time.
Availability is monitored by a dependency-aware deep health probe covering the application, database, and payments, together with a readiness monitor that runs every 15 minutes. Current status is published on our status page.
We aim to respond to support requests within 2 business days (Monday through Friday), and to requests marked urgent within 4 hours.
In plain terms, two business days means a request sent on a Friday afternoon has a response target of the following Tuesday. Weekends are not counted. Public holidays are not deducted either, so the clock we hold ourselves to is if anything stricter than the calendar, never looser.
The persistent support ledger records arrival and answer times and surfaces unanswered requests past the response window to our team as overdue.
No service credits are offered at this time, because ThothOS does not currently provide a contractual uptime SLA. We will update this page if a formal SLA with service credits is introduced.
Scheduled maintenance is announced in advance on our status page. Service may also be affected by factors outside ThothOS’s reasonable control (force majeure, upstream provider outages, customer-side issues) or by beta / preview features.
See also our Trust Center and DPA.