Knowledge Base
Articles, templates, and approval workflow
Core Modules
Articles, approval, search, and contributions
📝
Articles & Templates
Create articles with custom template fields and sections
✅
Approval Workflow
Multi-stage review process with feedback and metrics
🔍
Search & Browse
Full-text search with category filtering for all users
👥
Employee Contributions
Employees create drafts and submit for review
📝
Create articles with custom template fields and sections
- ✓Create articles with custom template fields
- ✓Define templates with field types like text, textarea, select, multiselect, and rich text
+3 more...✅
Multi-stage review process with feedback and metrics
- ✓Multi-stage review path from draft through internal and external review
- ✓Approve articles with comments
+3 more...🔍
Full-text search with category filtering for all users
- ✓Full-text search across all article fields
- ✓Category tree with article counts
+3 more...👥
Employees create drafts and submit for review
- ✓Employees create article drafts
- ✓Submit drafts for review
+3 more...Management Features
Categories, visibility, history, and task integration
🏷️
Category Management
Organize articles with template-based categories
👁️
Visibility Control
Control who sees each article by status
📜
History & Audit
Complete change tracking for every article
🔗
Task Integration
Link articles to tasks for contextual help
Organize articles with template-based categories
•Create categories with descriptions
•Assign templates to categories
+3 more...Control who sees each article by status
•Draft: Not visible to anyone
•Work in Progress: Being edited
+3 more...Complete change tracking for every article
•Complete change history per article
•Before/after values for edits
+3 more...Link articles to tasks for contextual help
•Link articles to task types
•Contextual help in task management
+3 more...Complete Feature Set
Everything included in the knowledge base module
✓Create articles with custom template fields
✓Define templates with multiple field types
✓Multi-stage approval workflow from draft through internal and external review
✓Full-text search across all article content
✓Category tree with article counts
✓Employee draft submissions and tracking
✓Complete history and audit trail
✓Link articles to tasks for contextual help
Included in the platform
Full knowledge base. All features included.