| Accounting | - ✓Invoice management
- ✓Stripe payment processing
- ✓Tax configuration
- ✓Payment tracking
- ✓Revenue reporting
- ✓Billing automation
- ✓Financial statements
- ✓Payment history
| +$75/user (Revenue Cloud) | Included (Financials) | ISP billing only |
| Communications | - ✓Email messaging
- ✓SMS messaging
- ✓In-app notifications
- ✓Message templates
- ✓Scheduled sends
- ✓Conversation history
- ✓Multi-channel delivery
- ✓Read receipts
| +$50/user (Marketing Cloud) | ✗ | Basic email only |
| Contacts | - ✓Company management
- ✓People directory
- ✓Location tracking
- ✓Contact relationships
- ✓Custom fields
- ✓Import/export
- ✓Search and filtering
- ✓Contact history
| ✓ | Limited | Customer records only |
| Contracts | - ✓PDF template builder
- ✓Digital signatures
- ✓Contract versioning
- ✓Renewal tracking
- ✓Approval workflows
- ✓Template library
- ✓Variable substitution
- ✓Contract storage
| +$40/user (Contracts) | Limited | ✗ |
| Customer Portal | - ✓Billing dashboard
- ✓Contract viewing
- ✓Marketplace access
- ✓Payment submission
- ✓Support tickets
- ✓Document library
- ✓Account management
- ✓Service requests
| +$5-10/login (Experience) | ✗ | Basic portal |
| Employee Portal | - ✓Learning access
- ✓Schedule viewing
- ✓Task assignments
- ✓Personal dashboard
- ✓Document access
- ✓Time-off requests
- ✓Profile management
- ✓Company directory
| +$4/employee (Community) | ✓ | ✗ |
| Inventory | - ✓Product management
- ✓Service catalog
- ✓Equipment tracking
- ✓Stock levels
- ✓Category organization
- ✓Pricing management
- ✓Inventory valuation
- ✓Item search
| ✗ | +$15/emp (Supply Chain) | Equipment only |
| Knowledge Base | - ✓Article management
- ✓Category organization
- ✓Approval workflows
- ✓Search functionality
- ✓Article versioning
- ✓Public/private articles
- ✓Rich text editor
- ✓Article linking
| +$75/user (Service Cloud) | ✗ | ✗ |
| Learning | - ✓Course management
- ✓Skills matrix
- ✓Certifications
- ✓Progress tracking
- ✓Quiz builder
- ✓Video content
- ✓Learning paths
- ✓Completion certificates
| +$25/user (myTrailhead) | Included (Learning) | ✗ |
| Network Administration | - ✓IPAM management
- ✓SNMP monitoring
- ✓ICMP ping monitoring
- ✓Device inventory
- ✓Subnet management
- ✓Network metrics
- ✓Proxy configuration
- ✓Alert management
| ✗ | ✗ | ISP network tools |
| Notifications | - ✓Notification center
- ✓Automated rules
- ✓Multi-channel delivery
- ✓Priority levels
- ✓Snooze functionality
- ✓Bulk operations
- ✓Rule triggers
- ✓Recipient targeting
| Basic only | Basic only | Basic |
| Permissions | - ✓Role-based access
- ✓Workspace permissions
- ✓User groups
- ✓MFA authentication
- ✓Token management
- ✓Route protection
- ✓Permission hierarchy
- ✓Audit logging
| Included (basic) | ✓ | Basic roles |
| Rentals | - ✓Lodging management
- ✓Product rentals
- ✓Availability calendar
- ✓Booking management
- ✓Pricing rules
- ✓Damage tracking
- ✓Deposit management
- ✓Rental agreements
| ✗ | ✗ | ✗ |
| Sales | - ✓Invoice management
- ✓Gift card system
- ✓Customer loyalty
- ✓Coupon management
- ✓Estimates/quotes
- ✓Invoice templates
- ✓Draft invoices
- ✓Invoice settings
| ✓ | ✗ | Basic billing |
| Scheduling | - ✓Event types
- ✓Employee availability
- ✓Meeting management
- ✓Video conferencing
- ✓Calendar integration
- ✓Public booking pages
- ✓Round-robin assignment
- ✓Recurring meetings
| +$50/user (Scheduler) | Included (limited) | Tech scheduling only |
| Task Management | - ✓Ticket management
- ✓Kanban boards
- ✓Status workflows
- ✓Severity levels
- ✓Scheduling queues
- ✓Comment system
- ✓Knowledge base linking
- ✓Meeting scheduling
| +$75/user (Service Cloud) | ✗ | Basic ticketing |