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Software Installation Issue
Assist user with installing the new CRM software
Waiting on Customer • Severity Level 2
John Doe
Customer: Alice Smith
Queue: Technical Support
Understanding the Dashboard La...
No date set
Created: Aug 15, 2023
CRM UI Enhancement
Improve the user interface for the CRM system
Needs Assignment • Severity Level 3
Jane Smith
Customer: Bob Johnson
Queue: Billing & Accounts
No articles
No date set
Created: Sep 1, 2023
Network Troubleshooting
Diagnose and fix connectivity issues in the local network en...
Testing • Severity Level 1
Michael Johnson, Sarah Williams
Customer: Charlie Brown
Queue: Technical Support
Creating Your First Account
No date set
Created: Sep 10, 2023
Ongoing Patching for Known Bugs
Deploy and verify patches for recurring software bugs affect...
Completed • Severity Level 4
John Doe, Jane Smith
Customer: Alice Smith
Queue: Technical Support
No topics
Setting Up Your Profile
No date set
Created: Oct 5, 2023
Critical Security Vulnerability
URGENT: Security breach detected, immediate action required
Waiting for Approval • Severity Level 1
Unassigned
Customer: Diana Miller
Queue: Technical Support
No articles
No date set
Created: Jan 15, 2024
Server Migration Planning
Plan and coordinate server migration to new data center
Waiting for Resources • Severity Level 2
Unassigned
Customer: Edward Wilson
Queue: Technical Support
No articles
No date set
Created: Jan 10, 2024
Database Performance Issues
Database queries running slow, affecting customer experience
Active Development • Severity Level 1
John Doe
Customer: Frank Davis
Queue: Technical Support
No articles
No date set
Created: Jan 12, 2024
New Employee Onboarding System
Setup accounts and access for new team member
Needs Assignment • Severity Level 3
Unassigned
Customer: Grace Taylor
Queue: Technical Support
No articles
No date set
Created: Jan 8, 2024
API Rate Limiting Implementation
Implement rate limiting for API endpoints to prevent abuse
Code Review • Severity Level 2
Michael Johnson
Customer: Bob Johnson
Queue: Technical Support
No articles
No date set
Created: Jan 18, 2024
Documentation Update
Update API documentation with latest changes and examples
Resolved • Severity Level 3
David Brown
Customer: None
Queue: Billing & Accounts
Creating Your First Account
No date set
Created: Jan 20, 2024
Task | Case Status | Assignment | Topics | KB Articles | Dates | |
|---|---|---|---|---|---|---|
Software Installation Issue Assist user with installing the new CRM software | Open Waiting on Customer • Severity Level 2 | John Doe Customer: Alice Smith Queue: Technical Support | Product Inquiry | Understanding the Dashboard La... | No date set Created: Aug 15, 2023 | |
CRM UI Enhancement Improve the user interface for the CRM system | Open Needs Assignment • Severity Level 3 | Jane Smith Customer: Bob Johnson Queue: Billing & Accounts | Pricing Request Technical Issue | No articles | No date set Created: Sep 1, 2023 | |
Network Troubleshooting Diagnose and fix connectivity issues in the local network en... | In Progress Testing • Severity Level 1 | Michael Johnson, Sarah Williams Customer: Charlie Brown Queue: Technical Support | Billing Question | Creating Your First Account | No date set Created: Sep 10, 2023 | |
Ongoing Patching for Known Bugs Deploy and verify patches for recurring software bugs affect... | Closed Completed • Severity Level 4 | John Doe, Jane Smith Customer: Alice Smith Queue: Technical Support | No topics | Setting Up Your Profile | No date set Created: Oct 5, 2023 | |
Critical Security Vulnerability URGENT: Security breach detected, immediate action required | Open Waiting for Approval • Severity Level 1 | Unassigned Customer: Diana Miller Queue: Technical Support | Technical Issue | No articles | No date set Created: Jan 15, 2024 |