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Software Installation Issue
Assist user with installing the new CRM software
Waiting on Customer • Severity High priority tasks
John Doe
Customer: Alice Smith
Queue: Technical Support
No articles
No date set
Created: Aug 15, 2023
Ongoing Patching for Known Bugs
Deploy and verify patches for recurring software bugs affect...
Completed • Severity Low priority tasks
John Doe, Jane Smith
Customer: Alice Smith
Queue: Technical Support
No topics
No articles
No date set
Created: Oct 5, 2023
User Interface Redesign
Redesign main dashboard for improved usability
Active Development • Severity Normal priority tasks
Michael Johnson, David Brown
Customer: Alice Smith
Queue: Billing & Accounts
No articles
No date set
Created: Feb 1, 2024
Service Agreement Renewal
Process annual service contract renewal for enterprise clien...
Active Development • Severity High priority tasks
UnknownEmp, UnknownEmp
Customer: Alice Smith
Queue: Billing & Accounts
No articles
No date set
Created: Feb 8, 2024
Customer Data Export
Export customer data for migration to new system
Waiting for Resources • Severity High priority tasks
Kevin Anderson, Amanda Martinez
Customer: Alice Smith
Queue: Billing & Accounts
No articles
No date set
Created: Feb 14, 2024
Task | Case Status | Assignment | Topics | KB Articles | Dates | |
|---|---|---|---|---|---|---|
Software Installation Issue Assist user with installing the new CRM software | Open Waiting on Customer • Severity High priority tasks | John Doe Customer: Alice Smith Queue: Technical Support | Product Inquiry | No articles | No date set Created: Aug 15, 2023 | |
Ongoing Patching for Known Bugs Deploy and verify patches for recurring software bugs affect... | Closed Completed • Severity Low priority tasks | John Doe, Jane Smith Customer: Alice Smith Queue: Technical Support | No topics | No articles | No date set Created: Oct 5, 2023 | |
User Interface Redesign Redesign main dashboard for improved usability | In Progress Active Development • Severity Normal priority tasks | Michael Johnson, David Brown Customer: Alice Smith Queue: Billing & Accounts | Pricing Request | No articles | No date set Created: Feb 1, 2024 | |
Service Agreement Renewal Process annual service contract renewal for enterprise clien... | In Progress Active Development • Severity High priority tasks | UnknownEmp, UnknownEmp Customer: Alice Smith Queue: Billing & Accounts | Contract Renewal | No articles | No date set Created: Feb 8, 2024 | |
Customer Data Export Export customer data for migration to new system | Pending Waiting for Resources • Severity High priority tasks | Kevin Anderson, Amanda Martinez Customer: Alice Smith Queue: Billing & Accounts | Data Migration | No articles | No date set Created: Feb 14, 2024 |