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48 articles found
Guide new users through the account creation process from start to finish.
Symptoms
User cannot create a new account or gets stuck on registration screen.
Cause
Missing required fields, invalid email format, or password requirements not met.
Resolution
Verify email format, ensure password is 8+ characters with special characters, and complete all required fields.
Explain the main dashboard components and navigation structure.
Symptoms
Users feel overwhelmed by the dashboard or cannot find key features.
Cause
Lack of familiarity with UI layout and feature organization.
Resolution
Review the dashboard tour, familiarize yourself with the left sidebar navigation, and bookmark frequently used features.
Help users complete their profile setup including photo, bio, and contact information.
Symptoms
Profile picture not uploading or personal information not saving.
Cause
Image file too large, unsupported file format, or network timeout.
Resolution
Use JPG or PNG images under 5MB, ensure stable internet connection, and save changes before navigating away.
Guide users through customizing email, push, and in-app notification settings.
Symptoms
Receiving too many or too few notifications.
Cause
Default settings not aligned with user preferences.
Resolution
Navigate to Settings > Notifications and adjust frequency for each notification type.
Explain how to invite colleagues and manage pending invitations.
Symptoms
Team invitations not being received or invitation links expired.
Cause
Email went to spam, invitation expired after 7 days, or incorrect email address.
Resolution
Verify email addresses, ask recipients to check spam folders, resend invitations if needed.
Teach users how to use advanced search filters for precise results.
Symptoms
Search results too broad or not finding expected items.
Cause
Not utilizing filter options or incorrect search syntax.
Resolution
Use filters for date range, status, assignee, and tags. Combine multiple filters for best results.