How does the Help Center knowledgebase search work?

The knowledgebase search allows you to find articles by searching across title, purpose, symptoms, cause, impact, resolution, workaround, and internal notes. You can also filter results by category for more precise results.

Can I try the Help Center demo without signing up?

Yes! The Help Center demo is fully functional without requiring any signup or login. You can immediately search articles, manage support tickets, and experience all features.

What support ticket features are available in the demo?

The support ticket system includes ticket creation with severity levels, status and sub-status tracking, topic organization, comment threads with edit history, knowledge base article linking, and both table and board views.

Customer Help Demo — Knowledge Base & Support Tickets | ThothOS

Help Center

Manage support tasks and browse the knowledge base

Tap to select

Task

Software Installation Issue

Assist user with installing the new CRM software

Case Status

Open

Waiting on Customer • Severity High priority tasks

Assignment

John Doe

Customer: Alice SmithQueue: Technical Support

Topics

Product Inquiry

KB Articles

No articles

Dates

No date set

Created: Aug 15, 2023

Tap to select

Task

Ongoing Patching for Known Bugs

Deploy and verify patches for recurring software bugs affect...

Case Status

Closed

Completed • Severity Low priority tasks

Assignment

John Doe, Jane Smith

Customer: Alice SmithQueue: Technical Support

Topics

No topics

KB Articles

No articles

Dates

No date set

Created: Oct 5, 2023

Tap to select

Task

User Interface Redesign

Redesign main dashboard for improved usability

Case Status

In Progress

Active Development • Severity Normal priority tasks

Assignment

Michael Johnson, David Brown

Customer: Alice SmithQueue: Billing & Accounts

Topics

Pricing Request

KB Articles

No articles

Dates

No date set

Created: Feb 1, 2024

Tap to select

Task

Service Agreement Renewal

Process annual service contract renewal for enterprise clien...

Case Status

In Progress

Active Development • Severity High priority tasks

Assignment

Lisa Davis, Robert Wilson

Customer: Alice SmithQueue: Billing & Accounts

Topics

Contract Renewal

KB Articles

No articles

Dates

No date set

Created: Feb 8, 2024

Tap to select

Task

Customer Data Export

Export customer data for migration to new system

Case Status

Pending

Waiting for Resources • Severity High priority tasks

Assignment

Kevin Anderson, Amanda Martinez

Customer: Alice SmithQueue: Billing & Accounts

Topics

Data Migration

KB Articles

No articles

Dates

No date set

Created: Feb 14, 2024

Task	Case Status	Assignment	Topics	KB Articles	Dates
Software Installation Issue Assist user with installing the new CRM software	Open Waiting on Customer • Severity High priority tasks	John Doe Customer: Alice SmithQueue: Technical Support	Product Inquiry	No articles	No date set Created: Aug 15, 2023
Ongoing Patching for Known Bugs Deploy and verify patches for recurring software bugs affect...	Closed Completed • Severity Low priority tasks	John Doe, Jane Smith Customer: Alice SmithQueue: Technical Support	No topics	No articles	No date set Created: Oct 5, 2023
User Interface Redesign Redesign main dashboard for improved usability	In Progress Active Development • Severity Normal priority tasks	Michael Johnson, David Brown Customer: Alice SmithQueue: Billing & Accounts	Pricing Request	No articles	No date set Created: Feb 1, 2024
Service Agreement Renewal Process annual service contract renewal for enterprise clien...	In Progress Active Development • Severity High priority tasks	Lisa Davis, Robert Wilson Customer: Alice SmithQueue: Billing & Accounts	Contract Renewal	No articles	No date set Created: Feb 8, 2024
Customer Data Export Export customer data for migration to new system	Pending Waiting for Resources • Severity High priority tasks	Kevin Anderson, Amanda Martinez Customer: Alice SmithQueue: Billing & Accounts	Data Migration	No articles	No date set Created: Feb 14, 2024

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