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Technical Support
Handles technical issues, software bugs, and system troubles...
Northeast
America/New_York
Technical Support
Technical Support
Billing & Accounts
Manages invoice inquiries, payment issues, and account recon...
Northeast
America/New_York
Finance
Finance
License Management
Handles software licensing, renewals, and compliance issues
West Coast
America/Los_Angeles
Legal & Compliance
Legal & Compliance
Customer Onboarding
Manages new customer setup, training, and initial configurat...
West Coast
America/Los_Angeles
Customer Success
Customer Success
Sales Inquiries
Handles product information requests, quotes, and pre-sales ...
South Central
America/Chicago
Sales
Sales
Data & Analytics
Supports reporting issues, data exports, and analytics reque...
Northeast
America/New_York
Data & Analytics
Data & Analytics
Integration Support
Assists with API issues, third-party integrations, and webho...
West Coast
America/Los_Angeles
Technical Support
Technical Support
Compliance & Security
Handles security audits, compliance requests, and data priva...
South Central
America/Chicago
Security
Security
Laptop Support
Dedicated support queue for laptop products
Northeast
America/New_York
Engineering
Product
Premium Service Support
Priority support for premium service subscribers
Northeast
America/New_York
Sales
Data & Analytics
Queue Details | Region | Assigned Positions | Severity Levels | Product / Service | |
|---|---|---|---|---|---|
Technical Support Handles technical issues, software bugs, and system troubles... | Northeast America/New_York | Technical Support Engineer Technical Support Technical Support Specialist Technical Support | Level 1Level 2Level 3Level 4 | Product:Cisco Router 3000 | |
Billing & Accounts Manages invoice inquiries, payment issues, and account recon... | Northeast America/New_York | Billing Specialist Finance Accounts Manager Finance | Level 2Level 3Level 4 | Service:Software Support - Basic | |
License Management Handles software licensing, renewals, and compliance issues | West Coast America/Los_Angeles | License Administrator Legal & Compliance Compliance Officer Legal & Compliance | Level 3Level 4 | Service:Firewall Management | |
Customer Onboarding Manages new customer setup, training, and initial configurat... | West Coast America/Los_Angeles | Customer Success Manager Customer Success Onboarding Specialist Customer Success | Level 1Level 2Level 3 | Service:Hardware Maintenance | |
Sales Inquiries Handles product information requests, quotes, and pre-sales ... | South Central America/Chicago | Sales Representative Sales Sales Engineer Sales | Level 1Level 2 | Product:Dell XPS 15 |